Skip to main content

Account, Billing & Organisation - FAQ

← Back to FAQ

Is Flagsmith SOC 2 certified?​

Yes, Flagsmith is SOC 2 Type 2 certified.

How do I delete an Organisation?​

Go to Organisation > Manage. Scroll to the very bottom, click the trash can icon next to "Delete Organisation," and confirm the name. This is irreversible.

Warning

This action is permanent and cannot be undone. All projects, flags, and data within the organisation will be deleted.

How do I downgrade to the Free Plan from a paid plan?​

Go to Organisation > Manage > Manage Invoices. This opens the billing portal where you can modify your subscription.

Related: How do I update my payment details?

How do I delete an account?​

Go to Organisation > Manage > Team Members, and click the trash can icon next to the user account you wish to remove.

Related: How do I add a new person to my organisation?

Does Flagsmith have G Suite or does Flagsmith Support SSO?​

Yes. Google and GitHub SSO are supported on all plans (including Free). SAML/Okta/AD is supported on Scale-Up and Enterprise plans.

Related: Can the open source version be configured to connect to an LDAP server?

Related documentation: OAuth • SAML • Okta

How can I change the email associated with my account?​

You cannot do this yourself in the UI. You must contact Flagsmith support.

Related: Contact Support

How do I update my payment details?​

Go to Organisation > Manage > Manage Invoices to access the billing portal.

Related: How do I view past invoices?

How do I add a new person to my organisation?​

Go to Organisation > Edit > Team Members. You can either Invite Members by email or generate an Invite Link to share.

Related documentation: RBAC

How do I view past invoices?​

Go to Organisation > Edit > Manage Invoices.

Related: How do I update my payment details?